Q: Why will your service reduce recruitment calls?
A: We advise our clients to direct all recruitment calls to their website. Although this may not stop the initial call, it will make it a lot shorter and reduce the frequency with which the caller will phone back.
Q: Are there any additional steps I can take to reduce recruitment cold calls?
A: Make your colleagues (especially switchboard/reception) aware of your new "register via the web" policy and you can drastically reduce the amount of initial calls that reach your desk. You may also want to change your voicemail message to explain this new policy and quickly direct cold calls to your website.
Q: Won't I just get lots of calls from new suppliers saying "OK, I've registered, now what?"
A: At the end of the registration process all new prospective suppliers receive a message from your organisation. This message is completely determined by you. A typical message could provide information about your recruitment: such as the extent of your recruitment in the past year, the number of agents on your PSL, the number of new agencies added in the last year etc. this will help agencies to understand that this is a genuine process and not just a way of diverting some calls. Once they understand that this is the only route to your PSL and that calls won't be appreciated, the likelihood of follow up calls will be greatly reduced.
Q: Won’t some agents get frustrated with not hearing back from us?
A: By proactively communicating with agencies who have applied they will realise that you have not forgotten them and their application is being considered. We can manage the communication to recruitment agencies, and email suppliers who have contacted you to update them on their progress.
